Question 1

How to Login into the Storypark Manage Kiosk

Accepted Answer

Storypark Manage will allow centres to turn their device into Kiosk mode in order to give access to families to sign their children in and out each day.

Note: when you log in to the device for the first time, it will ask you to set up a Kiosk Code Password .

Step 1: Select your password and confirm.

Step 2: Device is now turning into the kiosk mode.

Step 3: User will be asked to enter their mobile number and four digit Kiosk Code to sign the children in and out.

To exit the device from the kiosk mode select exit kiosk and enter your password.

For more information, please browse our support documents or alternatively contact our support team.

Question 2

Introduce Parents to Storypark Manage

Accepted Answer

When you invite a parent to Storypark Manage, the parent will receive a welcome email with sign up instructions. We also recommend sending an email from someone at your location. We have created a draft below that you can copy into an email and edit as you see fit.

Draft Email #1 for Parents: Introducing Storypark Manage

Subject line - Introducing Storypark Manage

Dear Parents,

(Insert your service’s name here) is excited to announce that we are transitioning to Storypark Manage. Storypark Manage will be connected to your existing Storypark for Families app. You will now have the ability to log in at any time to manage your CCS, casual and permanent bookings and billing arrangements without having to speak to a member of the leadership team.

Storypark Manage is proven to save time for staff, which means that we can spend more time with children whilst delivering a much better experience for you all.

The Storypark for Families app, which is the app with the purple icon, has been designed specifically with parents and family members in mind. If you don’t already have it, it can be downloaded for free from the Google Play Store for Android or the Apple Store for iOS (iPads and iPhones).

From the App, you can access Storypark Manage from your account > Manage Bookings and Billing.

What happens next?

Activate your account. We will send you an email inviting you to create a free Storypark Manage account. Your email address will be yo

Question 3

How to Access/Login to the Guardian Web Portal

Accepted Answer

Storypark Manage includes a guardian portal on the Web which can be accessed via the Storypark Families App. This enables guardians and services to communicate effectively and easily. This article will demonstrate how to login to the guardian portal through a computer or laptop.

| Storypark Manage Guardian Portal does not have a dedicated app. The Portal can be accessed via the Storypark Families App however, guardians will be directed to a URL page where they will need to log in using their Guardian Log In. This URL is: ccms.storypark.com

Step 1: Storypark Manage will send you an email that will contain a link for you to complete your account activation by creating a password.

| Note: Please check your spam or junk mail, if you are unable to find the email in your inbox. Otherwise, contact your centre to resend your login details.

Step 2: Click on the link and create a password.

Step 3: Once you have selected Activate Account, you will be dircted to the Portal Home Page. Bookmark this page for easy access to Storypark Manage by clicking on the star on the right of the address bar.

| Note: Bookmarking is di

Question 4

How to Submit an ACCS Certificate/Determination

Accepted Answer

If a child is at risk, a service can apply for additional child care subsidy (ACCS). If a letter is supplied by the family, confirming the child is at risk, the service can apply for a six week certificate or a subsequent thirteen week determination. If a letter is not supplied, the service can notify a State or Territory body. If the child is still at risk after the initial six week certificate, the service should apply for a thirteen week determination. If the child is still at risk after the determination, another determination can follow. ACCS should always start on a Monday and can be backdated 28 days.

Step 1: Click the CCSS icon from the left hand menu.

Step 2: Click on the ACCS wellbeing icon from the available CCSS interfaces.

Step 3: Click on the green plus icon to create a new certificate/determination. The first step is to query the ACCS percentage. Click on query.

Step 4: Once the ACCS percentages are queried, our system will recommend whether to create the certificate or determinations.

Step 5: On the panel, fill in the details of the child and select the risk reasons.

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Question 5

How to Download and Login to the Guardian Application (Android & Apple)

Accepted Answer

Welcome to Storypark Manage! Our innovative technology that allows guardians to see what their children are doing every day as well as communicate with their childcare centre. Families can receive notifications and photos of their child's sleep, food, and daily activities. Guardians can also comment and chat with their child's educators, much the same way as other social media platforms, only it will be private and through the secure Storypark Manage platform.

To install the Storypark Manage guardian app:

Step 1: Click the Play Store on your android device or app store on your Apple device to search for Storypark Manage Guardian and click install.

Step 2: Once the application is downloaded, click open.

Step 3: You will then receive an access/notification request, which you can click allow.

Step 4: To login, enter the username and password that was sent to you by email from your childcare centre and click agree to terms and conditions.

Note: Check your junk box if you can't find that email or you can request another email from your childcare centre.

Once you login to the Storypark Manage home screen, you have a whole range of features that allow you to view and interact with aspects in the child's day-

Question 6

Signing CWA Agreement

Accepted Answer

This article will assist you with viewing and signing the Service's CWA Agreement form.

To sign the Agreement

Log into your Guardian Portal
Select the Families screen from the pop-out menu

Within the Families screen:

The CWA Agreement will display the current status eg. Pending
Select the Pencil/Edit icon

Select the Acknowledge Enrolment button

The CWA Agreement will display the updated status of Signed, including the date and Signing person.

For more information, please browse through our support documents or alternatively contact our support team.

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