Question 1

How to Access/Login to the Guardian Web Portal

Accepted Answer

Storypark Manage includes a guardian portal on the Web which can be accessed via the Storypark Families App. This enables guardians and services to communicate effectively and easily. This article will demonstrate how to login to the guardian portal through a computer or laptop.

| Storypark Manage Guardian Portal does not have a dedicated app. The Portal can be accessed via the Storypark Families App however, guardians will be directed to a URL page where they will need to log in using their Guardian Log In. This URL is: ccms.storypark.com

Step 1: Storypark Manage will send you an email that will contain a link for you to complete your account activation by creating a password.

| Note: Please check your spam or junk mail, if you are unable to find the email in your inbox. Otherwise, contact your centre to resend your login details.

Step 2: Click on the link and create a password.

Step 3: Once you have selected Activate Account, you will be dircted to the Portal Home Page. Bookmark this page for easy access to Storypark Manage by clicking on the star on the right of the address bar.

| Note: Bookmarking is di

Question 2

Introduce Parents to Storypark Manage

Accepted Answer

When you invite a parent to Storypark Manage, the parent will receive a welcome email with sign up instructions. We also recommend sending an email from someone at your location. We have created a draft below that you can copy into an email and edit as you see fit.

Draft Email #1 for Parents: Introducing Storypark Manage

Subject line - Introducing Storypark Manage

Dear Parents,

(Insert your service’s name here) is excited to announce that we are transitioning to Storypark Manage. Storypark Manage will be connected to your existing Storypark for Families app. You will now have the ability to log in at any time to manage your CCS, casual and permanent bookings and billing arrangements without having to speak to a member of the leadership team.

Storypark Manage is proven to save time for staff, which means that we can spend more time with children whilst delivering a much better experience for you all.

The Storypark for Families app, which is the app with the purple icon, has been designed specifically with parents and family members in mind. If you don’t already have it, it can be downloaded for free from the Google Play Store for Android or the Apple Store for iOS (iPads and iPhones).

From the App, you can access Storypark Manage from your account > Manage Bookings and Billing.

What happens next?

Activate your account. We will send you an email inviting you to create a free Storypark Manage account. Your email address will be yo

Question 3

How to accept an Offer and Complete the Enrolment form

Accepted Answer

How to accept an Offer and Complete the Enrolment Form

If you have requested a booking at the Service and have been placed on the waitlist, the Service will offer you a place when it becomes available.

Logging into the Guardian Portal

When the Service has a position available they will send you an Offer. The Offer will provide you with access to the Guardian portal to accept the Offer and complete your child's Enrolment form.

You will receive a welcome email to allow you to create your Password. Select** Create your Password**

Create and confirm your Password, then select Activate your Account

Login with your Username (email address) add in your Secure password and select Log In

Once you have successfully logged in, you will be directed through to the Waitinglist screen

Viewing the Offer

Select Accept Offer | Note: The Service may have set an Offer Expiry Date. If the offer has an expiry, you must accept or reject the offer prior to the expiry date.

The Confirm Offer screen will display, Select Confirm || The Service will receive a notification of the Accepted Offer

Question 4

Storypark Manage Training Webinars

Accepted Answer

Storypark Manage Training Webinars

This article contains the links to all of the recorded Storypark Manage Webinar sessions.

Question 5

How to Login to the Storypark Manage Kiosk Device Mode

Accepted Answer

How to Login to the Storypark Manage Kiosk Device Mode

This article will assist you with logging into the Storypark Manage Kiosk and changing to Kiosk (Family Mode).

Overview

Storypark Manage will allow centres to turn their device into Kiosk mode in order to give access to Guardians and Nominees to sign children in and out each day.

Switching from Service/Educator Mode to Kiosk/Family Mode

To allow access to the Storypark Manage Kiosk, a Staff Member needs to sign in using their email address and password. | Note: Service Staff will never use a mobile number and Pin number for the Storypark Manage Kiosk.

Add in your Email address and secure password, then select Login

Select KIOSK Device Mode

|| When you log in to the device for the first time, it will ask you to set up a Kiosk Code. This Passcode is set PER device.

Set your Kiosk Code and confirm.

The Device will now be set in Kiosk Device Mode ready for guardians or nominees to sign children in/out or mark absent.

Exiting from Kiosk/Family Mode back to **Service/Educator Mode*

Question 6

Signing CWA Agreement

Accepted Answer

This article will assist you with viewing and signing the Service's CWA Agreement form.

To sign the Agreement

Log into your Guardian Portal
Select the Families screen from the pop-out menu

Within the Families screen:

The CWA Agreement will display the current status eg. Pending
Select the Pencil/Edit icon

Select the Acknowledge Enrolment button

The CWA Agreement will display the updated status of Signed, including the date and Signing person.

For more information, please browse through our support documents or alternatively contact our support team.

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