CCS Session Error - Service not Active

This article will assist you with managing the CCS session error of Service not Active.

Meaning:

The CCSS Message of 'Service not Active" indicates that the Sessions are being submitted prior to the Services CCSS Approval Start Date.
Note: This can also be connected to the Child's CCSS Enrolment commencing prior to the Services CCSS Approval Start Date see: CCSS Enrolment Error - Service not Active

Why the error occurs

The Message of 'Service not Active' indicates that the child has sessions on the Bookings & Attendances screen to be submitted to CCSS prior to the Services CCSS Approval Start Date.

eg.
Child has sessions on the Rolls from the 8/3/21 - 9/3/21
Services CCSS Approval Start date is: 10/3/21

The message will be displayed on your Session reports failed to submit email as below and will include the information of:

The name of the child
Family name
Week Start Date that is incorrect
Total Fees Charged
Error



Correcting the Error

To resolve the Service Not Active Session Error.

Scenario 1. Service not charging for the day/s, incorrect entries

Delete any sessions on the Rolls prior to the Services CCSS Approval Start Date
See: How to Delete Bookings

Scenario 2. If the Service is charging for these days

Delete the Sessions off of the Rolls prior to the Services CCSS Approval Start Date
Add the Sessions back on under a Non-subsidy Fee
Link the bookings to a Non-Gov Enrolment Type

Why the error needs to be resolved.

If the message is not resolved this can impact the Service and Guardian for paid CCSS.

The Sessions for the child from the Service CCSS Approval Start Date will not submit successfully for processing until the message has been corrected
Can cause a Breach with CCSS due to the session not being submitted within 14 days required period

Once the child is actively enrolled to the Service, the incorrect CCSS Sessions can be submitted to CCSS for processing. To assist you with submitting CCS Sessions see: Submitting CCS Session reports
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