How To Add A New Provider

A provider approved under the family assistance law provides childcare in one or more of its services; the provider receives and passes on child care subsidy payments to eligible families to reduce the cost of childcare.

A provider approved under the family assistance law is responsible for satisfying obligations under both the commonwealth as well as state and territory laws.

For these reasons, it is required to set up a provider correctly in the Storypark Manage platform.

If you are not a CCSS service, you may still set up your service provider using the same details as an organisation or your service.

The below help document demonstrates how to add provider details including uploading logo, managing the provider admins and linking the provider to the CCS PRODA device.

Step 1: Select settings from the left-hand menu bar.


Step 2: Click on the org/provider/centre admin details icon.


Step 3: Click on the providers tab that is at the top of the screen.


Step 4: To add a provider, click on the green + sign as indicated in the image below.


Step 5: Enter in your provider details.

If you are CCSS connected, you will need to activate your PRODA status through https://proda.humanservices.gov.au.

Note: You must be an authorised person to complete this task.

Once you have done this through PRODA, please enter the details in the section shown below.

If you are not CCSS connected yet, you can click on no. You will need to contact the support team on 1800 841 702 to help you connect it at a later date.



Step 6: Enter in your provider contact details and provider admin details.


Step 7: Click the upload an image tab to add/change the logo for your provider.



Once you have entered in the relevant details, click on save.

For more information, please browse through our support documents or alternatively contact our support team.
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