Services may need to change the claimant if an alternate guardian is the eligible claimant with Centrelink or a different guardian wishes to pay the childcare fees. This help document will guide you through the steps on how to change a claimant for a CCSS enrolment.

Step 1: Go to the families module and open the family profile.

Step 2: Ensure the new claimant exists as a guardian.
(If they do not, you can add a new guardian to an existing family:

Step 3: Ensure the new claimant has their own payment account. If one does not, do not rename another user's payment account. Create a new payment account for each claimant.

Ensure that each claimant has their own payment account.

Step 4: Select the child's name and click the enrolments tab.

Step 5: Create a new enrolment by clicking the '+' option on the top right-hand corner.

Step 6: Fill in the new details. Make sure you select the new claimant. Once you have entered the details, select save and submit to CCS.

Step 7: Once submitted, go to the bookings tab and allocate bookings to the new claimant. Select save once done.

For more information, please browse through our support documents or alternatively contact our support team.
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