How To Manage Your Provider Details

A provider approved under the family assistance law provides childcare in one or more of its services; the provider receives and passes on child care subsidy payments to eligible families to reduce the cost of childcare.

A provider approved under the family assistance law is responsible for satisfying obligations under both the commonwealth as well as state and territory laws.

For these reasons, it is required to set up a provider correctly in the Storypark Manage portal.

If you are not a CCSS service, you may still set up your service provider using the same details as an organisation or your service.

The below help document demonstrates how to edit provider details including uploading logo, managing the provider admins and linking the provider to the CCS PRODA device.

Step 1: Select settings from the left-hand menu bar.


Step 2: Click on the org/provider/centre admin details icon.


Step 3: Click on the providers tab that is at the top of the screen.


Step 4: Click on the three dots that are on the right-hand side of the provider's name.

You will have three options:

To view provider details, click on view.

To edit provider details, click on edit.

To send an email to the provider admins.


Step 5: To edit the provider details, click on the edit button. Make the relevant changes in the edit provider panel.


Step 6: To add a new provider admin, click on the add new provider admin tab. If you have more than one provider admin, you can make anyone of them the primary provider admin.


Step 7: Finally click on the 'upload an image' tab to add/change the logo for your organisation. Your logo will be displayed on all communications that are relevant to your organisation.



Once you have made the relevant changes, click on save.

For more information, please browse through our support documents or alternatively contact our support team.
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