If you have made changes to sessions for a period prior to starting with Storypark Manage.

This calculates CCS Fees and Bookings adjustments for periods prior of care submitted in a different software prior to you starting with Storypark Manage.
This allows the Service the option to to apply a balance adjustment if required.

Note: From your Go live date in Storypark Manage, any adjustments to session information moving forward will automatically be applied to Guardian accounts. This only affects dates prior to your Go Live date with Storypark Manage.

An example of this would be:

Scenario 1

Previous Software Balance for Account for initial Session Submission - 2 Bookings $200
Sessions are then varied and re-submitted using Storypark Manage, changing to - 3 Booking $300
A $100.00 Debit is now available to be added
This amount will be displayed in the Past Balance Adjustments Screen.

Scenario 2

Previous Software Balance for Account for initial Session Submission - 2 Bookings $200
Sessions are then varied and re-submitted using Storypark Manage, changing to - 1 Booking $100
A $100.00 Credit is available to be added
This amount will be displayed in the Past Balance Adjustments Screen.

Viewing Past Balance Adjustments

Select the Payments & Billing Screen screen

Select the Past Balance Adjustments Tab

The Past Balance Adjustments screen will display the following:

a) Dates - That the Session has been retrieved and finalised within Storypark Manage
b) Child Enrolment ID's - Enrolment ID's of children who have add adjustment made
c) Payments Account details - Primary Contact for the Account
d) Session Report Start Date - Monday of week adjustments have been made for sessions
e) Fee Type
Booking Fee if adjustments to GAP have been made

CCS if Adjustments have been made to Paid CCS

f) Amount - Amount of Adjustment to be applied
g) Status - Status of adjustment
Pending - Not yet applied to the Statement

Settled in Statement - Credit/Debit amount applied to Statement

Archived - Adjustment not applied to Account but has been archived, i.e a manual adjustment was added by the service

Return Fee Reduction - CCS credits returned to Guardian via CCS processes

To assist you further with Return Fee Reductions see: Return Fee Reductions

You can use the filter options at the top of the screen to filter on selected items

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Selecting the Filter option will allow you to filter on specific statuses.

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The adjustment can be added to the Family Statement either in bulk or individually

a) Bulk Action - Allows the adjustment to be applied to the selected families
b) Add to Statement - Applies the Credit/Debit adjustment amount to the selected Family/ies
c) Mark as Settled - Settles the adjustment but it isn't applied to the Statement balance
d) Archive - Archives the selected adjustments but it isn't applied to the Statement balance
e) 3 dots - Allows the same processes to be applied above to the selected Family only

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Applying a Past Balance Adjustment for Booking Fee to a Family

Search on the Child or Family name

Select Search

The screen will display the updated filter results.
Select either the 3 dots next to the particular week with Booking Fee Type or select Bulk actions

Select Add to Statement

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Confirm the information

Additional Description details can be added if required

Select Save

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The Status will be updated to Settled in Statement



Applying a Past Balance Adjustment for CCS to a Family

Search on the Child or Family name

Select Search

The screen will display the updated filter results.
Select either the 3 dots next to the particular week with CCS Type or select Bulk actions

Select Add to Statement

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Confirm the information

Additional Description details can be added if required

Select Save

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Viewing the Adjustments on the Statement

The Statement screen for the selected family will display the different adjustments that have been made. And if a Credit or Debit have been applied.

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The Account Transactions section of the Family Statement will display similar information. This will assist the family with understanding the variations to their Account Balance.

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To assist you further with this process see the University Guide Video: Managing Balance Adjustments prior to migrating to Storypark Manage
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