Guardians will receive an email via their email client, or the Guardian Web Portal when a transaction fails, which also outlines the reason for the failure.

Services will see declined transactions on the Scheduled Payment Screen, by filtering by declined status.

Select Payments and Billings from the left hand menu, then select the Scheduled Payments tab.

Use the filter tool to refine results.

In the filter window, select the status as declined and press update search to view results.

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