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All the answers to your frequently asked questions
How to Change a CCSS Claimant
Services may need to change the claimant if an alternate guardian is the eligible claimant with Centrelink or a different guardian wishes to pay the childcare fees. This help document will guide you through the steps on how to change a claimant for a CCSS enrolment. Step 1: Go to the families module and open the family profile. Step 2: Ensure the new claimant exists as a guardian. (If they do
Why is this Family/Child not Receiving CCS Subsidy? (How and Where to Check?)
If a child is not receiving any subsidy, there are a few places you can check. Follow the below instructions to check why a child's subsidy is not being received. Check the Child's Enrolment/Arrangement Status Check the child's CCSS enrolment and if it is confirmed. A CCSS enrolment must be on a confirmed status to be eligible for CCSS. The arrangement type must be a CWA. Step 1: On the left-hand side menu, click families and select the family account you wish to look into.
What time do Storypark Manage automations run?
Storypark Manage has automated many of the time consuming tasks that are manual in other software products. This guide outlines some of those automations and the schedules that they run on. Users can also manually query CCSS interfaces, so they maintain control in the scenarios where they cannot wait until the next scheduled process to run.
How to Update/View a CCSS Enrolment Status
An Enrolment Status can update if a centre manually enters in new information such as a CRN, if the guardian confirms the enrolment via MyGov, if Centrelink updates the status, or if an enrolment ceases automatically. To view or update an enrolment status, follow the instructions below. Step 1: Select the Families option from the menu bar. Step 2: Select the Child Name. !(https:/
A Child's Enrolment has Recently been Confirmed, do I need to Withdraw and Resubmit Previous Session Reports to Trigger Rebates?
No, there is no need to withdraw and resubmit previous session reports to trigger subsidies. CCS will automatically reprocess any previously submitted session reports if applicable. Please note subsidy backdating can take up to 28 days, after this time if no subsidy has been back paid the guardian (CCS Claimant) will need to contact Centrelink. In some cases, the subsidy will be paid directly to the family (CCS Claimant). You can check this by viewing the [Session Report Subsidy](http
How to Increase a Fee
Centres may wish to increase session fees due to a new calendar or financial year. Follow the instructions below to increase a fee within your service. Step 1: Select settings from the left-hand side menu. Step 2: Click on sessions and fees. Step 3: In the session and fees tab, locate the session you wish to change, click the 3-dot menu and select edit. !(https://storage.crisp.
How to Add a Third Party Payer
In Storypark Manage, you will be able to add a third party payer in a family account. This is for instances where a third party agrees to pay for the child's fees. Examples include: the college that the guardian is studying at agrees to pay for the full child care fees or in the case of a child at risk, the Department of Child Protection. Step 1: Once you have logged on, click on families on the left-hand menu bar. !(https://storage.crisp.chat/users/helpdesk/website/aca01dab19b6d
Why are CCSS Adjustments Appearing on this Invoice?
Every week, Storypark Manage completes a set of automatic processes to ensure that the latest information from CCS and the child’s bookings are reflected correctly on a family’s statement. Adjustments can appear on invoices for many different reasons. In this help document we will cover the most common reasons as to why/how these can occur. CCS Government Benefits: Adjustments to Government rebates can occur on invoices, due to the following reasons: Varied atten
How to Change a Name on a CCSS Enrolment
CCSS Enrolments reflect the details provided to Centrelink by families. For instance, if the name on Centrelink is Ava Smith Thomas but it is Ava Thomas on Storypark Manage, the enrolment will reflect the former name provided to Centrelink. CCSS Enrolments reflect details provided to Centrelink and not to Storypark Manage. As a result, if a name needs to be changed on a CCSS Enrolment, the family will need to contact Centrelink to make the change. Unfortunately this is not someth
How to Resend a Create Password Email to a Guardian
How to Resend a Create Password Email to a Guardian If a guardian is having trouble logging in, they may receive the 'Invalid Email' error. This occurs if the guardian did not create a password in the initial email sent from Storypark Manage. To fix this, the centre can resend the original email and the guardian can create their login details. Step 1: Go to Families on the left-hand side menu. !(https://storage.crisp.chat/users/helpdesk/website/aca01dab19b6d800/screenshot-wwwccmss
How to Remove a Staff Member, Who has Finished at the Service
In Storypark Manage, you will be able to remove a staff member once they have finished at the service. Once they have been removed, they will no longer be able to access the details of the centre as a staff member. However, please note that if the staff member is also a guardian at the centre, they will still be able to login to Storypark Manage as a guardian. Step 1: Once you have logged into Storypark Manage, select settings from the left hand menu bar. !(https://storage.cri
How to Record an Additional Absence
For the purposes of CCS and ACCS, additional absences can be claimed under special circumstances when a child has been absent over the allowed 42 days of absences for a specified reason such as illness where a medical certificate has been provided. CCS and ACCS is payable for all additional absences and there is no limit on the number of additional absence days a recipient may claim, providing the absence days are taken for specified reasons and supporting documentation, where require
I can’t find a family in the families listing. How can I find it?
If you can't find a family, there could be couple of reasons. Follow the below instructions to search for the family you are looking for. Step 1: Select all statuses from the dropdown. By default archived family status is not selected. Step 2: Please search by guardian or child name instead of family name. Family name might have been changed and you might still be searching using the o
How to Check CCSS Entitlements for a Child/Family
Services may need to check the CCS entitlements for a child to schedule sessions accordingly or to compare against their statements. This document will show you how you can complete this process. Step 1: Select families from the left-hand side menu bar. Step 2: Select the families account you wish to view entitlements for. !(https://storage.crisp.chat/users/helpdesk/website/aca01d