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How to Resend a Create Password Email to a Guardian
How to Resend a Create Password Email to a Guardian If a guardian is having trouble logging in, they may receive the 'Invalid Email' error. This occurs if the guardian did not create a password in the initial email sent from Storypark Manage. To fix this, the centre can resend the original email and the guardian can create their login details. Step 1: Go to Families on the left-hand side menu. 
If a child is not receiving any subsidy, there are a few places you can check. Follow the below instructions to check why a child's subsidy is not being received. Check the Child's Enrolment/Arrangement Status Check the child's CCSS enrolment and if it is confirmed. A CCSS enrolment must be on a confirmed status to be eligible for CCSS. The arrangement type must be a CWA. Step 1: On the left-hand side menu, click families and select the family account you wish to look into.
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How to Update/View a CCSS Enrolment Status
An Enrolment Status can update if a centre manually enters in new information such as a CRN, if the guardian confirms the enrolment via MyGov, if Centrelink updates the status, or if an enrolment ceases automatically. To view or update an enrolment status, follow the instructions below. Step 1: Select the Families option from the menu bar. Step 2: Select the Child Name.  will need to contact Centrelink. In some cases, the subsidy will be paid directly to the family (CCS Claimant). You can check this by viewing the [Session Report Subsidy](http
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How to Change a Name on a CCSS Enrolment
CCSS Enrolments reflect the details provided to Centrelink by families. For instance, if the name on Centrelink is Ava Smith Thomas but it is Ava Thomas on Storypark Manage, the enrolment will reflect the former name provided to Centrelink. CCSS Enrolments reflect details provided to Centrelink and not to Storypark Manage. As a result, if a name needs to be changed on a CCSS Enrolment, the family will need to contact Centrelink to make the change. Unfortunately this is not someth
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How to Add a Third Party Payer
In Storypark Manage, you will be able to add a third party payer in a family account. This is for instances where a third party agrees to pay for the child's fees. Examples include: the college that the guardian is studying at agrees to pay for the full child care fees or in the case of a child at risk, the Department of Child Protection. Step 1: Once you have logged on, click on families on the left-hand menu bar.  for the Xap program. Overview A One Time Activation Code (OTAC) is necessary to connect all CCSS approved providers to CCSS. This can be done via the authorised person's PRODA account. This may need to be completed by the owner or director of the service. Viewing the OTAC Status and Expir
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What are the Storypark Manage system tags?
What are the Storypark Manage system tags? Tag Name & Colour: Name of the tag and the colour based on priority. Field: The field in the Child or Guardians information that triggers the tag Value: The value of the field that would trigger the tag Priority: What priority the tag is, this would define the colour of the tag.  Things to Consider How are you providing the Vacation Ca
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COVID-19 - Service Management Bookings & Ceasing Care
COVID-19 - Service Management Bookings & Ceasing Care This article contains the links to the various Storypark Manage Guides to assist you with managing COVID-19 related processes for your Service within the Storypark Manage program. Staffing To assist you with managing your required staff vs Children on the premises: Run an Attendance report for today from the Bookings & Attendances Screen > Rolls Screen. See: [Roll Screen Reports](https://help.xap.rocks/en/article/rolls-screen-rep
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COVID-19 - Service Management GAP & Billing Management
COVID-19 - Service Management GAP & Billing Management This article contains the links to the various Storypark Manage Guides to assist you with managing COVID-19 related processes for your Service within the Storypark Manage program. GAP Until 30 June 2022, services can waive the gap fee and receive Child Care Subsidy (CCS) if a child is unable to attend care for one of three reasons. They, or a member of their immediate household, must isolate due to COVID-19. The service, or
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Help Page - COVID-19 Links & Guides
Help Page - COVID-19 Links & Guides This article contains the links to the various Storypark Manage Guides to assist you with managing COVID-19 related processes for your Service within the Storypark Manage program. Family Communication COVID-19 - Family Communication Service Management [COVID-19 - Service Management GAP & Billing Management](https://storyparkmanage.crisp.help/en/article/covid
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Managing End of Year Processes in Storypark Manage
Managing End of Year Processes in Storypark Manage This article will assist you with managing end of the calendar year processes in Storypark Manage. Overview At the end of the year, some Services may choose to close for periods. This may be for: Public holidays Days other than Public Holidays Other things that you may change for your Service could be: Changing/Updating your Fees Or changing your Operational hours Closing Rolls eg. ASC/BSC but still running VAC Stopping T
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COVID-19 - Family Communication
COVID-19 - Family Communication This article contains the links to the various Storypark Manage Guides to assist you with managing COVID-19 related processes for your Service within the Storypark Manage program. Family Communication Communicating with your Families during this period is key to ensure that all important information is being provided to them. Some of the items that will help your Families are: Absences Many Families are keeping their children home due to sickne
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COVID-19 Service Management Operational Information
COVID-19 Service Management Operational Information This article contains the links to the various Storypark Manage Guides to assist you with managing COVID-19 related processes for your Service within the Storypark Manage program. Operational Status You may need to change your Operational Status information, depending on your Services situation. [Operational Profile – CBC/Kindy-Preschools](https://storyparkmanage.crisp.help/en/article/how-to-manage-your-operational-profile-cbc-1m4k1
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COVID-19 - FAQ's & GOVT links
COVID-19 - FAQ's & GOVT links FAQ's Can I still waive the GAP? YES, until the 30th June 2022 Services can waive the GAP Fee and receive the CCSS if a child is unable to attend care. For further information regarding these requirements: DESE – GAP Fee Waiving How many absences do Families get? Families can get up to 42 Allowable absences per child per financial year with the additional 10 being added. For further in
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User Access - Setting Default User Preference
User Access - Setting Default User Preference This article will assist you with setting your default user login for Storypark Manage. Overview If your user access is set to Organisation/Provider Role, where you have access to more than 1 Centre, you can set your login preference. Setting your default Log into Storypark Manage using your Email address and Password Select the name of y
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Storypark Manage Resources for Services & Families
Storypark Manage Resources for Services & Families This article will contain resources to assist you with Family Education and also managing processes at your Service. They will be PDF's or Word documents that you can print out or share with Families, including: Storypark Manage Storypark Manage APP for Educators Kiosk Family Marketing Storypark Manage Family Welcome Pack pdf Blank Sign in/out Sheet [Top Recommended Reports](https://xap.net.au/wp-content/uploads/
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What are the email statuses shown in Storypark Manage?
There are a number of different statuses that email can have in the email history screen in Storypark Manage. The below table details these statuses and necessary actions.
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How to Increase a Fee Template
How to Increase a Fee Template Centres may wish to increase session fees due to a new calendar or financial year. Follow the instructions below to increase a fee within your service. Step 1: Select settings from the left-hand side menu. Step 2: Click on sessions and fees. Step 3: In the session and
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