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• How to Access/Login to the Guardian Web Portal

  Storypark Manage includes a guardian portal on the Web which can be accessed via the Storypark Families App. This enables guardians and services to communicate effectively and easily. This article will demonstrate how to login to the guardian portal through a computer or laptop.Very popular

• Introduce Parents to Storypark Manage

  When you invite a parent to Storypark Manage, the parent will receive a welcome email with sign up instructions. We also recommend sending an email from someone at your location. We have created a draft below that you can copy into an email and edit as you see fit. Draft Email #1 for Parents: Introducing Storypark Manage Subject line - Introducing Storypark Manage Dear Parents, (Insert your service’s name here) is excited to announce that we are transitioning to StoVery popular

• How to accept an Offer and Complete the Enrolment form

  How to accept an Offer and Complete the Enrolment Form If you have requested a booking at the Service and have been placed on the waitlist, the Service will offer you a place when it becomes available. ###Logging into the Guardian Portal When the Service has a position available they will send you an Offer. The Offer will provide you with access to the Guardian portal to accept the Offer and complete your child's Enrolment form. You will receive a welcome email to allow you to create yVery popular

• Signing CWA Agreement

  This article will assist you with viewing and signing the Service's CWA Agreement form. To sign the Agreement Log into your Guardian Portal Select the Families screen from the pop-out menu Within the Families screen: The CWA Agreement will display the current status eg. Pending Select the Pencil/Edit icon Select the Acknowledge Enrolment buttonVery popular

• How to sign a child in/out of the Services Kiosk

  Signing your child in/out of the Service using the Kiosk The Service will have a device either a tablet or smart phone with the Xap Kiosk program installed. The Kiosk will allow you to electronically sign your child/ren in and out of the Service safely and securely. Signing your child into the Service To sign your child into the Service. Add in your mobile number on the below screen. ThenVery popular

• Storypark Manage Parent Information

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• Web Portal for Guardians & Carers - Adding Direct Debit Details

  This article will assist Guardians & Carers with adding Direct Debit Details in via the WEB Portal for Guardians & Carers. Adding Direct Debit Details To add in the Direct Debit Details via the WEB Portal. Sign into the WEB Portal Select the Families Screen Select the 3 dot menu next to Payment Account(s) Select Edit from the drop-down menu ![](https://storage.crisp.chat/users/helpdesk/website/4d3747ff617aa000/a0d4dfa0-af06-4c52-a539-Very popular

• How to Submit a Waiting List Application (Guardian Portal)

  Storypark Manage includes a waiting list module to use within your service. Guardians can use this to express interest or request a place within your childcare service. Guardians are also able to request certain days or multiple centres within your enterprise. The Storypark Manage waiting list is able to be configured and customised to your centre's needs within your Manage settings. Services are also able to embed the Storypark Manage waiting list module into their website so guardians caVery popular

• How to manage a Kiosk code via Guardian Portal

  How to manage a Kiosk code via Guardian Portal To allow you to securely sign your child/ren in and out of the Service via the Kiosk, this uses a combination of your mobile number and a Kiosk PIN number. If you have forgotten or an Authorised nominee has forgotten their PIN, this can be reset easily via the service or the Parent Portal. To manage a Kiosk PIN from the parent portal Sign into the Parent Portal ![](https://storage.crisp.chat/users/helpdesk/website/aca01dab19bPopular

• Web Portal for Guardians & Carers - Multi Centre & Company Access

  Portal for Guardians & Carers - Multi Centre access This article will assist you with logging in and managing the portal for Guardians & Carers, if your details are linked across multiple Services or Child Care Companies. Overview Access to the Portal for Guardians & Carers and the Smile App for Guardians & Carers, is not limited to 1 Service or 1 Child Care Company. If your Account and Email address are linked across multiple Services or Companies, you will be able to access your detaiPopular

• How to Book a Tour for a Waitlist enquiry

  Booking a Tour for a Waitlist enquiry This article will assist you with the process to book a Tour for your child for a selected Service. Waitlist Enquiry You will be able to book a Tour on the Services Website or via their Social Media platform. Centre selection. Add in your GPopular

• Casual Bookings on a Mobile Device

  Casual Bookings on a Mobile Device This article will guide you through how to make Casual Bookings on a Mobile Device. Log in to your Storypark for Families App Select Account Select Bookings and BillingPopular

• Help Page for Guardians & Carers Guides & Videos

  Help for Guardians & Carers Page Guides & Videos Videos How to access/login to the Web Portal for Guardians & Carers How to submit a waiting list application Submitting a Waitlist enquiry new child Guardian getting started [Signing your child in & out of Kiosk](https://xap.fleeq.io/l/ufbthsqj95-ockSome readers

• Web Portal for Guardians & Carers - Pay Now

  This article will assist you with paying your Bill online for your Child Care Service. Overview Whether you are paying via Direct Debit payments, B-Pay or Direct to Centre, you can now pay your Bill or make a top-up payment via your Web Portal for Guardians and Carers. Note: If you are unable to see this feature you will need to contact your Child Care Service, as they may not have enabled this feature. Viewing the Pay Now Option To view the pay now optionSome readers

• How to create/manage and Authorised Nominee for your Family

  A Nominee is a person who you have provided Authorisations to for your child. You can create new Nominees and edit existing Nominees via your Guardian portal. Creating a new Nominee To create a new Nominee: Log into the Guardian portal Select the Families Tab from the left hand menu The Family Summary page will display. Select the Green + button to createSome readers

• How to read an Invoice from your child's Service

  How To Read a Family's Invoice ** Payment Method: ** This indicates how you are to pay your fees. If this reflects ‘direct debit’, the total amount due will automatically be deducted from your nominated bank account or credit card on the due date. ** Invoice Period:** This refers to the date range your fees are for. **Some readers

• How to view your Child's CCS Enrolment

  How to view your Child's CCS Enrolment For all Services connected to CCSS, each child is required to be actively connected with a CCSS Enrolment. Once the Service has created the CCSS Enrolment, you will be able to view this information via your Guardian Portal. To view your CCSS Enrolment Log into your Guardian portal via your Computer or Device From the pop-out on the left hand side, select the** Family Tab** ![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba940Some readers

• Web Portal for Guardian & Carers - Requesting Medication to be Administered

  Web Portal for Guardian & Carers - Requesting Medication to be Administered This article will assist you with requesting Medication to be administered by the Service for your child. Overview The Web Portal for Guardians & Carers will allow you to send through a request for Medication to be administered to your child by the Service. Requesting Medication Select the Medication & Illness screen from the left hand menu ![](https://storage.crisp.chat/users/helpdesk/website/5dSome readers

• Web Portal for Guardians & Carers - Marking Absences

  Portal for Guardians & Carers - Marking Absences If your child' has a permanent or casual booking, you have the ability to mark a session as Absent via the Portal for Guardians and Carers. To Manage Bookings Log inSome readers

• Guardian Portal login via Storypark App

  Guardian Portal login via Storypark App This article will assist you with accessing the Guardian Web portal via your Mobile device using the Storypark App. Overview If your Service uses the Storypark Manage Program and Storypark programs, you can use the Storypark APP to access your Account details. You can also access the Guardian portal via a web browser www.ccms.storypark.comSome readers

• Web Portal - Notifications

  Guardians & Carers - Understanding Notifications This article will assist you with viewing the automated Notifications that you may receive as a Guardian or Carer via the Web Portal. Overview There are 2 types of Notifications that you will receive as a Guardian/Carer. Manually sent Push Notifications - Messages sent by the Service Automated Notifications - Messages sent when a Staff Member or Guardian makes changes to your Family information Managing NotificationsSome readers

• Web Portal for Guardians & Carers - Managing Casual Bookings

  WEB Portal - Managing Casual Bookings This article will assist you with managing Casual bookings via the WEB Portal for Guardians & Carers. Overview Casual booking can be added via either the WEB Portal for Guardians & Carers. Depending on the Services settings, Casual bookings will either: Be approved straight away Be a request and will need to be approved by the ServiceSome readers

• Web Portal for Guardians & Carers - Family Dashboard

  Web Portal - Family Dashboard This article will assist you with understanding and managing your Dashboard in the Web Portal for Guardians & Carers. Overview The Web Portal for Guardians and Carers allows you to manage your Family details for your Child Care Service. Viewing the Dashboard When you first log into the Web Portal, you will be directed straight to the Dashboard Screen. You can also view the screen by selecting the House (Dashboard) icon. Bookings The Bookings sectioFew readers

• Switching Guardian Portal between Storypark Manage and Xap

  Switching Guardian Portal between Storypark Manage and Xap This article will assist you with switching between Services and Software programs as a Guardian if you are using the same email address. Overview Usernames are based on email addresses, so if you have a child attending 2 different Services. 1 Service uses Xap and the other uses Storypark Manage and you use the same email address. To allow you to switch your View between these Services you will need different Website's.Few readers

• Guardian Email - Change of CCSS Entitlement

  Guardian Email - Change of CCSS Entitlement This article will assist you in understanding the email you may receive from your Child's Service in relation to a change or your CCSS entitlement. Overview If you have reported a change of Income or Hours to Centrelink or via the myGov, this may change your CCSS entitlement.Few readers

• Guardian Portal - Adding Medicare Details for your Child

  Guardian Portal - Adding Medicare Details for your Child This article will assist you with adding in Medicare details in for your Children for Enrolment information for your Service. Overview There are 3 different types of Medicare cards available in Australia. Green - Australian Citizen Medicare Card ![](https://storage.crisp.chat/users/helpdesk/website/5dcbFew readers