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Guardian Portal
Learn about our guardian portal application
How to Access/Login to the Guardian Web Portal
Storypark Manage includes a guardian portal on the Web which can be accessed via the Storypark Families App. This enables guardians and services to communicate effectively and easily. This article will demonstrate how to login to the guardian portal through a computer or laptop.
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Introduce Parents to Storypark Manage
When you invite a parent to Storypark Manage, the parent will receive a welcome email with sign up instructions. We also recommend sending an email from someone at your location. We have created a draft below that you can copy into an email and edit as you see fit. Draft Email #1 for Parents: Introducing Storypark Manage Subject line - Introducing Storypark Manage Dear Parents, (Insert your service’s name here) is excited to announce that we are transitioning to Sto
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How to accept an Offer and Complete the Enrolment form
How to accept an Offer and Complete the Enrolment Form If you have requested a booking at the Service and have been placed on the waitlist, the Service will offer you a place when it becomes available. ###Logging into the Guardian Portal When the Service has a position available they will send you an Offer. The Offer will provide you with access to the Guardian portal to accept the Offer and complete your child's Enrolment form. You will receive a welcome email to allow you to create y
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Signing CWA Agreement
This article will assist you with viewing and signing the Service's CWA Agreement form. To sign the Agreement Log into your Guardian Portal Select the Families screen from the pop-out menu Within the Families screen: The CWA Agreement will display the current status eg. Pending Select the Pencil/Edit icon Select the Acknowledge Enrolment button
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Storypark Manage Parent Information
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How to sign a child in/out of the Services Kiosk
Signing your child in/out of the Service using the Kiosk The Service will have a device either a tablet or smart phone with the Xap Kiosk program installed. The Kiosk will allow you to electronically sign your child/ren in and out of the Service safely and securely. Signing your child into the Service To sign your child into the Service. Add in your mobile number on the below screen. Then
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Web Portal for Guardians & Carers - Adding Direct Debit Details
This article will assist Guardians & Carers with adding Direct Debit Details in via the WEB Portal for Guardians & Carers. Adding Direct Debit Details To add in the Direct Debit Details via the WEB Portal. Sign into the WEB Portal Select the Families Screen Select the 3 dot menu next to Payment Account(s) Select Edit from the drop-down menu 
Storypark Manage includes a waiting list module to use within your service. Guardians can use this to express interest or request a place within your childcare service. Guardians are also able to request certain days or multiple centres within your enterprise. The Storypark Manage waiting list is able to be configured and customised to your centre's needs within your Manage settings. Services are also able to embed the Storypark Manage waiting list module into their website so guardians ca
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How to Book a Tour for a Waitlist enquiry
Booking a Tour for a Waitlist enquiry This article will assist you with the process to book a Tour for your child for a selected Service. Waitlist Enquiry You will be able to book a Tour on the Services Website or via their Social Media platform. Centre selection. Add in your G
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Web Portal for Guardians & Carers - Multi Centre & Company Access
Portal for Guardians & Carers - Multi Centre access This article will assist you with logging in and managing the portal for Guardians & Carers, if your details are linked across multiple Services or Child Care Companies. Overview Access to the Portal for Guardians & Carers and the Smile App for Guardians & Carers, is not limited to 1 Service or 1 Child Care Company. If your Account and Email address are linked across multiple Services or Companies, you will be able to access your detai
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How to manage a Kiosk code via Guardian Portal
How to manage a Kiosk code via Guardian Portal To allow you to securely sign your child/ren in and out of the Service via the Kiosk, this uses a combination of your mobile number and a Kiosk PIN number. If you have forgotten or an Authorised nominee has forgotten their PIN, this can be reset easily via the service or the Parent Portal. To manage a Kiosk PIN from the parent portal Sign into the Parent Portal  icon. Bookings The Bookings sectio
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Guardian Portal login via Storypark App
Guardian Portal login via Storypark App This article will assist you with accessing the Guardian Web portal via your Mobile device using the Storypark App. Overview If your Service uses the Storypark Manage Program and Storypark programs, you can use the Storypark APP to access your Account details. You can also access the Guardian portal via a web browser www.ccms.storypark.com
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Switching Guardian Portal between Storypark Manage and Xap
Switching Guardian Portal between Storypark Manage and Xap This article will assist you with switching between Services and Software programs as a Guardian if you are using the same email address. Overview Usernames are based on email addresses, so if you have a child attending 2 different Services. 1 Service uses Xap and the other uses Storypark Manage and you use the same email address. To allow you to switch your View between these Services you will need different Website's.
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Help Page for Guardians & Carers Guides & Videos
Help for Guardians & Carers Page Guides & Videos Videos How to access/login to the Web Portal for Guardians & Carers How to submit a waiting list application Submitting a Waitlist enquiry new child Guardian getting started [Signing your child in & out of Kiosk](https://xap.fleeq.io/l/ufbthsqj95-ock
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Guardian Email - Change of CCSS Entitlement
Guardian Email - Change of CCSS Entitlement This article will assist you in understanding the email you may receive from your Child's Service in relation to a change or your CCSS entitlement. Overview If you have reported a change of Income or Hours to Centrelink or via the myGov, this may change your CCSS entitlement.
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Guardian Portal - Adding Medicare Details for your Child
Guardian Portal - Adding Medicare Details for your Child This article will assist you with adding in Medicare details in for your Children for Enrolment information for your Service. Overview There are 3 different types of Medicare cards available in Australia. Green - Australian Citizen Medicare Card ![](https://storage.crisp.chat/users/helpdesk/website/5dcb
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