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• How To Read a Families Invoice

  Payment Method: This indicates how you are to pay your fees. If this reflects ‘direct debit’, the total amount due will automatically be deducted from your nominated bank account or credit card on the due date. Invoice Period: This refers to the date range your fees are for. ![](https://storage.crisp.chat/users/helpdesk/website/aca01dab19b6d800/screen-shot-2021-04-07-at-1211_1hd5a74.pnVery popular

• Payments & Billing Overview

  Step 1: Click on payments & billing from the left hand side menu. Step 2: You can now view accounts, payments, scheduled payments, misc. charges, invoices and statements. Step 3: Accounts - Where you can view all accounts information and records, add charges and much more. ![](https://storage.crisp.chat/users/hPopular

• How to Transfer Balance from One Account to Another

  Transferring a balance from one account to another can be done through the payments and billing module. This can be used in different circumstances such as changing a CCSS claimant or payer. Step 1: Once you have logged into Storypark Manage, select payments & billing from the left-hand side menu. This will bring you to the Payment Accounts screen, where you can select 'Add a charge' from thePopular

• How To Refund A Payment

  Note: Storypark Manage's Payments and Billing module allows users to have full control over their accounts. If a service needs to refund a payment, follow the instructions below. Step 1: Select payments and billing from the left hand side menu. Step 2: Click on accounts. Step 3: Click on the 3-dot menPopular

• Accounts Screen Explained

  This help document will assist you with navigating and reading the accounts page. This accounts page will allow you to view all account information and outstanding debt. Step 1: Select the payments and billing from the left-hand side menu. Step 2: Select the accounts page from the top menu. OutstandingPopular

• Invoice Screen Overview

  This help document will assist you with navigating and reading the payments page. This help document will assist you in how to read a family invoice and navigating through the invoice. Step 1: Select the payment and billing from the left-hand side menu. Step 2: Select Invoices from the top menu. ![](https://storage.crisp.chat/users/helpdesk/website/54ba2c1cfPopular

• How To Complete A Once-Off Debit Online (Using A Credit Card Or Bank Account)

  In this document, we will show you how you can simply add a once-off debit online payment. Debit online is used to debit a family, using a credit card or bank account for an unscheduled or a once off payment. Step 1: Select payments & billing from the left hand side menu. Step 2: Select accounts from the top menu. This will bring you to the Payment Accounts screen, where you can select 'APopular

• How To Record A Bond Payment

  Bonds are payments made in advance (usually at the beginning of care) by a guardian to cover any unpaid fees when the child finishes care. If the fees are paid in full when the child finishes, then bonds can be refunded at the service's discretion. Step 1: Once you have logged into Storypark Manage, select payments & billing from the left-hand side menu. Step 2: Select payments from the top meSome readers

• Misc.Charges Screen Explained

  This help document will assist you with navigating and reading the misc.charges screen. The misc.charges page will allow you to view all misc.charges information and how you can create these charges. Step 1: Select Payments and Billing from the left-hand side menu. Step 2: Select the Misc.Charges page from the top menu. ![](https://storage.crisp.chat/users/helpdesk/website/d15ead4054f27000/8e3eb902-6d6c-4cba-b2de-4d0cc3_1625zw0.Some readers

• How To Direct Debit A Bond Payment Online

  Bonds are payments made in advance (usually at the beginning of care) by a guardian to cover any unpaid fees when the child finishes care. If the fees are paid in full when the child finishes, then bonds can be refunded at the service's discretion. Step 1: Select payments & billing from the left hand side menu. Step 2: Select payments from the top menu and click the green plus button. ![](hSome readers

• Payments Screen Explained

  This help document will assist you with navigating and reading the payments page. This page will allow you to view all payment information and the status of the payment. Step 1: Select payments and billing from the left-hand side menu. Step 2: Select the payments page from the top menu. Date: The dateSome readers

• How To Add A Miscellaneous Charge

  This help document, will show you multiple ways in which you can add a Miscellaneous Charge. Such as for an event or an excursion. Please note, before adding a charge, you will first need to create the charge transaction type. In the first step you will learn how you can do this, if you already know these steps or have already created the transaction type please proceed to how to add a charge. Creating a Transaction type Step 1: Once you have logged into Storypark Manage, seSome readers

• How to View or Download a Statement (Payments & Billing)

  In this help document, you will learn how to email a statement to the payment account holder via the Payments and Billing module. A statement will show you the attendance summary, any payments made, any once off payments or credits made for a selected period of time and Year to date absences. Step 1: Once you have logged into Storypark Manage, select payments & billing from the left-hand menu. ![](https://storage.crisp.chat/users/helpdesk/website/aca01dab19b6d800/pic-1_af2h8v.pnFew readers

• How To Read A Family's Statement

  This help document will assist you in reading a family's statement. Step 1: Log into your guardian portal in Storypark Step 2: Click on families in the left-hand menu bar. Step 3: Click on the payments & billing tab in your account. ![](https://storage.crisp.chat/users/helpdesk/website/aca01dabFew readers

• How to Add a Term Based Billing

  Some services, like kindergartens, may wish to bill by term rather than by session. Storypark Manage has been configured so term based billing is simple for these services to manage. Step 1: On the left-hand side menu, select payments & billing and then misc. charges. Step 2: Click on the green + on the right side of the page to add a new misc. charge. ![](https://storage.crisp.chaFew readers

• How to Email a Statement?

  In this help document, you will learn how to email a statement to the payment account holder in the Payments and Billings module. A statement will show you the attendance summary, payments made, once off payments or credits made for a selected period of time and year to date absences. Step 1: Once you have logged into Storypark Manage, select payments & billing from the left-hand menu.Few readers

• How To Use The Search Filter Function? (Payments & Billing)

  When using Storypark Manage, you have the option to customise your search results to find exactly what you want! Searching, filtering or refining can help you get a quick overview of the data you wish to view for a specific purpose. Step 1: Select payments & billing from the left hand side menu. Step 2: Select the tab you want to look at from the top menu. ![](https://storage.crisFew readers

• Scheduled Payments Screen Explained

  This help document will assist you with navigating and reading the Scheduled Payments page. This page will allow you to add and schedule a recurring payment(s) and view all details. Step 1: Select the payments and billing from the left-hand side menu. Step 2: Select the scheduled payments page from the top menu. ![](https://storage.crisp.chat/users/helpdesk/website/aca01dab19b6d800/2_dFew readers

• How To Add A Charge

  This help document, will show you multiple ways in which you can add a miscellaneous charge, such as for an event or an excursion. Please note, before adding a charge, you will first need to create the charge transaction type. In the first step you will learn how you can do this, if you already know these steps or have already created the transaction type please proceed to how to add a charge. **Creating a transaction type ** Step 1: Once you have logged into Storypark ManageFew readers

• How To Record A Once-Off Payment

  This help document, will show you multiple ways in which you can add a once off payment. This could be used if a guardian is paying to settle their account at the centre. Option 1: Payments & Billing - Payment Accounts Step 1: Once you have logged into Storypark Manage, select 'Payments & Billing' from the left-hand menu. Step 2: This will bring you to the payment accounts screen, whFew readers

• How To Manually Schedule Recurring Direct Debit Payments

  This help document will show you, how to can add recurring direct debit payment. This could be used to set up a payment plan for a family. Step 1: Select payments and billing from the left-hand menu. Step 2: Select scheduled payments. Step 3: Click the green plus box sign to create a recurrinFew readers

• Payments & Billing - Creating & Viewing Banking Summaries

  This article will assist you with creating and viewing a Banking Summary. A Banking Summary allows the user to reconcile banked transactions, and print out a Summary. This will assist you with financial reporting. Creating a Banking Summary To create a new Banking Summary Select the Payments & Billing Screen From the top toolbar, select the Banking Summary Tab ![](https://storage.crisp.chat/users/helpdesk/website/ee6a8e9338f7c000/e4e9e7f7-4fe9-4aFew readers